We offer free shipping anywhere in the UK. Shipping outside of the UK can be arranged but please Contact Us first.
We aim to dispatch every order within 3 working days (excluding custom orders) with standard Royal Mail second class.
Orders over £25 will be sent with Royal Mail tracked and a tracking number will be provided via your confirmation email.
If you are not fully satisfied with your order will be happy to offer an exchange in the first instance or a full refund if preferred, however this does not include personalised items.
You may return most items for an exchange within 20 days from date of dispatch. An exchange or refund will be processed within 7 working days of receipt provided the item is in its original condition. As the customer, you are responsible for any shipping charges that apply when returning your order for refund or exchange unless there is a fault on our part. If Vintage Love is at fault (for example, the order arrived damaged), we will cover the cost of return delivery equivalent to to the delivery method.
Custom items are not available for refund or exchange unless faulty.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.